About Me
Work
Experience
2024
User Experience Research Intern
Nexon America
Designed and conducted user research studies assessing multiple aspects of a major video game title. Created and ran surveys, interviews, focus groups, play-tests, usability studies, and A/B tests. Collaborated with Game Design, Production, and QA teams to conduct generative research and find areas for improvement. Wrote and delivered tailored reports and presentations to stakeholders across departments, complete with methodology, findings, recommendations, and avenues for further study.
2023
User Research Assistant
Blink UX
Assisted with user research for a major social media company, including set-up, intake, observation, and administrative tasks.
2021
User Experience Research & Design
General Assembly
Researched and designed, independently, and within a team, six client projects across mobile, desktop, and web platforms in two-week sprints delivering UX research, UX/UI design, usability testing, and interaction design during this 12-week full-time professional immersive program.
2018
User Experience Researcher
Activision (Contract)
Conducted user research studies and play-tests on a major video game title for 20+ participants at a time, including set-up, intake, observation, and gratuities. Analyzed, coded, and summarized user studies using Qualtrics and Excel. Co-wrote reports detailing steps taken, study results, and recommendations for Lead Researchers and Developer teams. Updated and expanded on-boarding documentation for the User Research team
2017
UX Research Coordinator
YouTube (Contract)
Managed recruitment for studies across various formats and demographic groups. Collaborated with researchers to establish study specifications. Created initial screeners to ensure match of demographic goals/optimal data collection. Sourced and screened candidates using databases, online tools, media outreach, and phone interviews. Managed participants’ visits including scheduling, booking facilities, and follow-up.
Research Skills
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Usability Testing
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Qualitative & Quantitative Research
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Data Analysis
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A/B Testing
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Competitive & Comparative Analysis
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Survey Design
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Prototyping
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Wireframing
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Content Strategy
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Journey Mapping
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Card Sorting
Technical Skills
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Figma
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Tableau
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SPSS
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Qualtrics
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Excel
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Google Suite
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MS Office
Education
2023-2025
Master of Science in Human-Centered Design & Engineering (HCDE)
University of Washington
2011-2015